I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 2–3 business days for processing and production before your order is shipped.

HOW LONG IS THE SHIPPING TIME?

• Average Shipping Time: 5–10 business days

Note: Certain circumstances such as natural disasters, holidays, and weather conditions may cause unexpected delays.
While most packages arrive on time, delays caused by the courier are beyond our control. Therefore, exact delivery times are not guaranteed.

CAN I CANCEL MY ORDER?

Yes! You may cancel your order within 24 hours after placing it.

• No penalty will be charged.
• If the item has already shipped, cancellation is not possible.
• Please email us with the subject line: “CANCEL”.

 I ENTERED AN INCORRECT ADDRESS!

If your shipping address was entered incorrectly:

1. Reply to your order confirmation email immediately.
2. Provide the correct shipping information.
3. We can only update your address within 24 hours of your order.

MY ITEM ARRIVED DAMAGED

We take extra care in packaging each order. However, about 1 in 1000 packages may arrive damaged due to mishandling in transit.

If your item arrives damaged:

• Contact us with your order number
• Attach a clear photo of the damaged product
• We’ll ship you a replacement free of charge

I HAVE A QUESTION THAT WASN’T ANSWERED

No problem! Please reach out to our support team.

We’ll respond within 24 hours and do our best to assist you.

Email: support@elegenttrending.com